Frequently Asked Questions

Get answers to common questions about GIFT CERTIFICATES REDEEMED.

Bring the physical certificate or present the digital code when you check in. We’ll verify the certificate details and apply its value to your selected service. If booking online, call or email us to ensure proper redemption and scheduling.

Yes. Certificates can be applied toward a service; if the service exceeds the certificate value, the remaining balance is payable by card or cash. If the certificate exceeds cost, remaining credit may be used towards other services per our policy.

Most certificates include an expiration date printed on them; any restrictions will be noted at purchase. Contact us with certificate details and we’ll confirm validity, applicable services, and any blackout dates before booking your appointment.

Yes—certificates may be applied to couples sessions, add-ons, or specialty treatments when the certificate value covers the cost. Please mention the desired session type when booking so we can allocate proper time and therapists.

Bring the certificate or email a photo/scan with name, certificate code, and purchase date if available. Provide the recipient’s name and preferred appointment details to reserve the correct service and time slot.

Contact us as soon as possible with proof of purchase; we’ll review options. If purchased through our business, we can often reissue or transfer credit with verification. Third-party purchases may require returning to the original seller for replacement policies.